Support

Support
How can we help?
Most questions about Augur — the dice-statistics companion for Warhammer: The Old World — are answered below. If you can't find what you need, send us a note — a real person reads every message.
Get in touch
Drop us a note and we'll take a look. Bug reports get fixed faster with concrete steps; feature requests get further when you explain the problem you're trying to solve.
Type
Title
One line. What's the gist?
Description
Steps, expected vs. actual, device, version.
Your name or handle (optional)
Human check: what is 8 + 8?
Getting started
What is Augur?
Augur is a tournament and dice companion for Warhammer: The Old World. It collects every event from Best Coast Pairings, NewRecruit, Old World Rankings, the Old World Federation, ChampionsHub, and Ecksen — final placings, round-by-round pairings, team standings, army lists, and a monthly faction report. Alongside that, the dice lab turns a full hit → wound → save → ward sequence into the whole distribution of wounds — not just an average — and the Charge, Spells, Templates, Cannon, Leadership, and Combat-result simulators do the same for every other phase. Matched-play scoring and a searchable rules quick-reference round out the table kit.
Is this an official Games Workshop product?
No. Augur is an unofficial fan-made probability tool, not affiliated with, endorsed by, sponsored by, or specifically approved by Games Workshop Limited. "Warhammer", "The Old World", and all related marks are intellectual property of Games Workshop Limited and used here for descriptive, non-commercial reference only.
Which platforms are supported?
Augur is a native app on iPhone, iPad, and iPhone Duo, and on Android phones and tablets, with light and dark themes on both.
Do I need an account?
Yes. Augur opens on a sign-in screen — pick Sign in with Apple or Continue with Google. You stay signed in until you sign out. Every simulator runs on your device; the account carries your Augur Pro subscription, your notification choices, and your MCP key.
Sign-in and Augur Pro
How do I sign in?
Augur asks the first time you open it: choose Sign in with Apple or Continue with Google. You stay signed in across launches until you sign out.
What does Augur Pro add?
Augur Pro is a yearly auto-renewing subscription. It adds Ask the rules (iPhone and iPad), tournament and news notifications, and MCP access. The dice lab, every simulator, Score, Rules, and Tournaments stay free. Cancel any time in your App Store or Google Play account settings; Pro stays active until the end of the year you paid for.
What is MCP access?
MCP (Model Context Protocol) lets an AI assistant call outside tools. With Augur Pro you can create a key in the app and add Augur’s MCP server to your assistant, which can then run the dice engine and search the rules for you. You can regenerate or revoke the key at any time.
How do I sign out?
Open Account from the Home screen and tap Sign out. Augur returns to the sign-in screen.
How do I delete my account?
Open Account from the Home screen and use Delete account. This removes your account and the data stored with it on our side, and revokes your MCP key. An active subscription is billed by Apple or Google, so cancel it there too. You can also request deletion via the contact form at the top of this page; we process those within 30 days.
Using the simulators
Why does my charge probability differ from a quick mental estimate?
Charge rolls in The Old World aren't a flat 2d6 — rerolls, swiftstride, terrain, and minimum-distance rules all warp the distribution. Augur computes the exact distribution rather than an average, which is usually what your gut is missing.
How does Ask the rules work?
It searches the rulebook and community FAQ for the passages that answer your question, runs any calculation it needs through the same dice engine as the simulators, and answers from those passages only — each answer shows the ones it cited. Check the cited text when a ruling matters.
Are the simulators deterministic?
Yes. Every calculation is a pure function in a shared rules engine with its own test suite, so the same inputs always produce the same probability output. The sample fight log is generated from a seedable RNG for the same reason.
Updates and versions
How do updates work?
Updates come through the App Store and Google Play. Tournament data, news, and the rules corpus refresh from our servers, so most content stays current between app updates.
How do I check my version and channel?
Open Account from the Home screen. It shows the app version and build number — exactly what we need if you file a bug.
Data and privacy
What data does Augur collect?
Crash reports and anonymous product analytics via Firebase, your account email and id from Apple or Google, and your subscription status via RevenueCat. Simulator inputs and outputs stay on your device.
What happens to my Ask the rules questions?
Rules search runs on your device. Your question is answered by Apple’s Private Cloud Compute, which processes it for that request only and does not keep it. We don’t receive or store your questions.
How do I exercise privacy rights (access, deletion, correction)?
Use the contact form at the top of this page. Include the request and any account identifier you signed in with — we respond within the timeframe required by your local law. Full details are in our privacy policy.
Bugs, crashes, and feedback
Something broken or behaving oddly? The fastest way to get a fix is a short bug report with these details:
• Which screen (Dice, Charge, Spells, Templates, Cannon, Leadership, Combat result, Score, Rules, Tournaments) • The exact inputs you set • What probability you expected vs. what Augur showed • Device model and OS version • App version and build number (Account on the Home screen) • A screenshot if you can grab one
Send it through the contact form at the top of this page — pick “Bug” and paste the details above. Crashes are also reported automatically, so we often see them before you write in.
Status and version
Current site version: 1.0.0. If a simulator hangs on a loading state, it's almost always a network issue reaching the tournament data rather than an outage of the simulators themselves — those run on-device. Toggle airplane mode or switch between Wi-Fi and cellular, then try again.